Terms of Service

The service and operator

Fugue is an independently operated application deployment and hosting platform at fugue.pro. These terms govern your use of Fugue's website, dashboard, CLI and hosting services. Contact the Fugue operator at support@fugue.pro. You must have legal capacity to enter into these terms and authority to act for any organization you represent.

Accounts and your applications

Provide accurate account information and protect your credentials, API keys and connected accounts. You are responsible for activity under your account, your deployments, and the rights and permissions needed to host your content. You retain ownership of your code and data and authorize Fugue to process them as needed to provide the service. Keep independent backups of important data.

Pricing, credits and delivery

Fugue sells prepaid service credits in USD through one-time purchases. Credits pay for Fugue hosting resources; they are not an investment, a bank deposit or a transferable currency. There is no automatically renewing subscription or automatic top-up in the current checkout flow. Available purchase amounts and standard resource rates are shown on the Pricing page; review your account's applicable rates and estimates before allocating resources.

Managed resource charges accrue hourly based on the configured CPU, memory and storage allocation, including capacity that is reserved but idle. Additional billable resources, including retained images or separately priced servers, may incur charges shown in the dashboard. Merely stopping an application does not necessarily release its resource allocation or stored data. Reduce or release billable resources and check the billing dashboard to stop further charges.

Delivery is digital: after payment confirmation, purchased credits are added to your account and can be used for eligible hosting resources. Provisioning remains subject to capacity, account status and technical requirements. If payment succeeds but credits do not appear, contact support with the order reference. Applicable taxes and the final payment total are shown at checkout. For purchases processed by Creem, its buyer terms also apply to the payment transaction.

Refunds and billing issues

To request a refund, email support@fugue.pro with your account email, order reference, purchase date and reason. Do not send card numbers or account passwords. We review unused-credit requests individually based on the unused balance, service delivery and the circumstances of the purchase; approval is not automatic. Charges for resources already provided are generally not refundable, except for billing errors, service failures that justify a refund, or where required by law.

Report duplicate payments, incorrect charges or missing credits so we can investigate and correct them. Approved refunds are handled through the payment provider to the original payment method where supported; processing time depends on the provider and your bank. Promotional credits are not refundable for cash. This policy does not limit mandatory consumer rights or remedies available under applicable law or the payment provider's applicable terms.

Acceptable use

Do not use Fugue for unlawful content or activity, infringement, malware, phishing, spam, unauthorized access, attacks, fraud or abuse of computing resources. Do not bypass resource limits, security controls or payment requirements, or interfere with other users. You must comply with applicable law and the policies of providers involved in your deployment and payment.

Availability and suspension

The service may be interrupted by maintenance, infrastructure failures or events beyond our control. We do not promise uninterrupted availability or a service-level guarantee unless separately agreed in writing. Insufficient credit may restrict resource operations or service availability. We may restrict or suspend accounts when necessary to address nonpayment, abuse, security threats or legal requirements, with notice where practicable.

Ending your use

You may stop using Fugue and request account closure by contacting support. Before closing your account, export data you need, release billable resources and resolve outstanding charges. Closing an account does not automatically refund remaining credits; submit a refund request as described above. Data handling after closure is described in the Privacy Policy.

Responsibility and changes

To the extent permitted by applicable law, the service is provided as available without additional warranties, and Fugue is not responsible for indirect or consequential losses. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded. Contact support first to discuss service or billing disputes. We may update these terms and pricing prospectively, publishing the changes and providing notice of material changes through the website or account email as appropriate.